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Shipping/Returns & Refund Policy

Postage varies for international shipments. Please e-mail us for prices.
For remote areas, additional shipping charges might apply. Call for details.

Orders are shipped via Canpar and Canada Post.
PLEASE NOTE: We do not use Canpar for the following orders: (These are shipped by Canada Post)

  • Orders from individuals
  • All orders shipped to the Northwest Territories, Yukon, and Nunavut
  • All orders shipped outside Canada and the United States

We would prefer that you provide us with a street address if you have one because you will receive your order sooner than you would if we ship to a post office box.

Delivery Time

Orders sent to major centres in Canada will arrive within 6 business days of the ship day**. Please allow additional shipping time for orders sent to smaller cities or rural areas. Please contact us if you require further information about shipping to your area.

Shipments to the United States:

Orders sent to major centres in the United States will arrive within 7 business days of the ship day**. Please allow additional shipping time for orders sent to smaller cities or rural areas. Please contact us if you require further information about shipping to your area.

Shipments sent by Canada Post (within Canada)

Orders sent to major centres in the country will arrive within 7 business days of the ship day**. Please allow additional shipping time for orders sent to smaller cities or rural areas. Please contact us if you require further information on shipping to your area.

Please allow 2 weeks for delivery to the United States and International countries

PLEASE NOTE:If you require your order sooner, we can also ship it Express for additional charges. Please contact us to find out the cost to ship to your area.

**Our ship days are Wednesdays and Fridays.

Returns & Refunds

If you wish to return an item, please contact us for a Return Materials Authorization Number (RMA#) via email: info@grassrootsbooks.net, fax: 780-413-6582, or phone: 1-888-303-3213, providing us with the reason for the return, within 30 days of the invoice date.

All products must be returned in the same condition as shipped. Books wrapped in cellophane cannot be returned if opened and all multimedia (audio, video, and software) products are non-returnable.

Please note, any costs associated with returning items to Grass Roots Press are the responsibility of the customer. Return shipping costs will only be reimbursed in the event of a shipping error by Grass Roots Press.