This booklet is a part of the Soft Skills Solutions Series (set of 7 booklets). Make Yourself Heard! focuses on developing professional communication skills. It helps job seekers and those already in the workforce to assess their communication skills, overcome common communication barriers, and become powerful communicators. Objectives include understanding the role communication plays in achieving a high level of success in business, practicing the six steps of communication, practicing active listening and learning how to reflect back what is heard, understanding barriers that inhibit effective communication, and learning the specific skills to become powerful communicators.