This workbook begins with the notion that good communication skills are key to managing and avoiding conflict in our lives. The six chapters focus on the topics of communication, anger, assertiveness, understanding difference, rights at work, and working through conflict. The exercises include active listening, body language and using "I" statements. Although the book is written at an intermediate level, it can be used with basic level learners who are working with a tutor. The accompanying CD contains forms that can be completed on a computer.