This book and audio CD help future workers in the hotel and restaurant fields develop the English vocabulary they need for interacting with customers and colleagues. The 61 lessons show essential language structures for such common functions as welcoming a guest, dealing with a guest's luggage, taking a meal order, and finding medical care for a guest. Each two page lesson provides vivid full-colour illustrations and clear captions. The use of popular picture-process format allows for the presentation of vocabulary and sentence structure in a clear, memorable, and practical way. The CD provides audio for each lesson in the book.